Personal data we collect about you
When using the term “personal data” in this policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we possess. Your personal data may include for example your name, your contact details, information relating to information on how you use our websites and apps or how you interact with us.
We collect personal data from you, for example when you use our websites or apps, use our services or contact us.
We may collect and process the following categories of information about you:
A) Contact details
When you take an online hearing test or wish to find a hearing care professional close to you we may ask for your name, telephone number and email address to be able to contact you. If you create an account on our website / when you purchase our products we will also ask for your address, to be able to send the products to you.
B) Hearing tests
In order to perform hearing tests, contacting you by means of any communication methods (including phone, email, direct mail etc.), to discuss test results, hearing care, surveys and scheduling a hearing test, we will ask for your consent to collect and process contact details about you and the result from your hearing test. It will also include a right to share the data with your local hearing care professional.
C) The communications you exchange with us, e.g. emails, letters, calls, messages or our online chat service. Used to raise and respond to issues and inquiries of all types. Also used to distribute information about ecSound’s products and services.
D) Use of data cookies
When you download the app and use the app, ecSound may collect information about device specific information such as your mobile device unique device id, the type of mobile device you use, the IP address of your mobile device, bluetooth name, bluetooth mac address and your mobile operating system.
F) Customer Relations and Service Management
To professionally manage our customer, we record the date, contact data, purpose and agreed outcomes of meetings and events with customers and partners. In addition, we store information about ecSound product’s service provided to customers based on enquires from customers and partners when related to ecSound product quality and product application.
Collection of personal data
We collect your personal data from the following source(s):
a) directly from you, such as the information you enter the app or other forms or information you provide to ecSound through our websites or oral communication;
b) directly from the apps and the use of the websites.
c) from hearing care professionals
Purposes and legal basis for processing of personal data
ecSound limits its collection, storing and processing of personal data to situations where a specific purpose exists. With reference to the Personal Data (Privacy) Ordinance or EU General Data Protection Regulation (GDPR), we have listed the most relevant purposes and some of our activities associated with the purposes.
We process your personal data on the following legal bases:
a) Article 6.1.a (Consent):
E.g. when you have accepted to receive newsletters from us, using location service in an app or accept firmware updates of an app.
b) Article 6.1.b (Necessary for the performance of the contract between you and ecSound):
E.g. when it is necessary for ecSound to process your personal data to be able to sell and send products to you.
c) Article 6.1.f (Necessary for the pursuit of legitimate purposes of ecSound)
e.g. When ecSound stores some of your personal data with the purpose of administration resources on various projects.
Any collected application usage data is an important part of ensuring that we always provide, maintain, protect and improve the services, ecSound offers. Further, it enables us to identify the need to improve existing functionality and develop new apps.
d) Article 9.2.a (explicit consent)
e.g. Health data when ecSound stores data regarding remote fitting, or online hearing test (including your consent to share the hearing test result with a local hearing care professional).
Recipients of personal data
ecSound will generally limit sharing your personal data and always only to the extent necessary. However, we might share your personal information with:
- Hearing Care Professionals that we work with to assist our business (meaning service providers, technical support, payment services, webshop providers, analytics providers, supply services, and financial institutions);
- Other collaborators (such as internet providers);
- Group entities;
- Public authorities.
We may share aggregated information publicly and with companies, organizations or individuals outside of ecSound or with our partners, which could be publishers, advertisers or connected sites. For example, we may share aggregated information publicly to display trends about the general use of our applications.
Your personal information will be stored for as long as it is necessary in order to fulfil the purposes described above and comply with minimum retention periods under applicable law.
Withdrawal of consent
We hereby inform you, that when the processing of your personal data is based on your consent, you may withdraw your consent at any time.
However, please note that this does not affect ecSound’s processing of your personal data prior to withdrawal of your consent.
You may withdraw your consent here. In some apps, you can also notify us within the app.
Opting out, uninstall apps and unsubscribe
We provide users the opportunity to opt out of receiving any further communications from ecSound when they receive distributions via e-mail. At the end of each email message, instructions on how to unsubscribe and be removed from the mailing list database are included. ecSound also gives users the option of contacting ecsound at any time to remove their information from our database or to stop receiving future electronic distributions.
You can stop all collection of information by the app easily by uninstalling the app. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. If you uninstall the app all future collection of information by ecSound will stop through the app.
As the data subject we would like to inform that ecSound has taken all necessary and adequate steps in order to protect your personal data and ensure your rights. Please note, that there may be more conditions or limitations to these rights than stated below.
Right of access
You have the right to request access to any personal data which we have processed about you and additional information in relation to the processing.
Right to rectification
You have the right to get inaccurate personal data that we have stored about you rectified. That includes completion of incomplete personal data.
Right to erasure (right to be forgotten)
Under certain circumstances, you have the right to erasure, which means that upon your request, we will erase stored personal data about you.
Right to object
Under certain circumstances, you have the right to object at any time to our processing of personal data about you. You have an unconditional right to object to the processing of your personal data for direct marketing purposes.
Right to restriction
Under certain circumstances you have the right to restrict our processing of personal data about you.
Right to data portability
Under certain circumstances, you have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format, and the right to have your personal data transferred to another data controller.
We maintain reasonable safeguard measures to protect your personal data in accordance with the requirements of data protection legislation. All personal data collected by us is stored on secure servers with restricted access by authorized personnel only.
From time to time, we may wish to contact you with marketing information and updates about our companies, products, services, offers, news, competitions, and events related to the companies listed product categories and brands via digital communication.
Below you can read which digital communications channels and placements we use.
You can unsubscribe at any time by following the unsubscribe link in our emails, hide our ads in Facebook and LinkedIn or by contacting us : [email protected]
Digital communication channels
- SMS / MMS
Targeted advertising through Facebook
- Facebook News Feed
- Instagram feed
- Facebook Marketplace
- Facebook video feeds
- Facebook right column
- Instagram Explore
- Messenger Inbox
- Facebook stories
- Instagram stories
- Messenger stories
- Facebook in-stream videos
- IGTV videos
- Facebook search results
- Messenger sponsored messages
- Facebook Instant Articles
- Audience Network native, banner and interstitial
- Audience Network rewarded videos
Targeted advertising through LinkedIn
- Text ads
- Sponsored content
- Sponsored messaging
- Dynamic ads
Targeted advertising through Google (Customer Match)
- Search Network and Shopping tab
- Google Display Network